Refund & Cancellation Policy
Every pre-order and pledge on MyForge (forge.roothub.in) is governed by strict RBI-compliant escrow and automated refund protocols.
1. 100% Automatic Refund on Unfunded Campaigns
MyForge operates on a disciplined All-or-Nothing Escrow Principle. If a campaign fails to reach 100% of its minimum funding goal or Minimum Order Quantity (MOQ) target within its designated 7 to 40-day window, or is cancelled by the Maker prior to conclusion:
- Automated Trigger: Our backend system automatically initiates 100% full refunds for all backers immediately upon campaign termination.
- Timeline: Funds are credited back to the backer’s original source account (UPI, credit/debit card, or NetBanking) within 5 to 7 working days, adhering to standard Indian banking clearing cycles.
- Zero Deductions: No processing fees, gateway surcharges, or convenience deductions are withheld. Backers receive exactly 100% of the amount originally debited.
2. Backer Self-Cancellation Before Deadline
Backers retain complete freedom to reconsider their pre-order support while a campaign is actively live:
- You may cancel your Pre-Buy order directly from your Backer Dashboard up to 24 hours before the campaign’s scheduled end date.
- Upon self-cancellation, an instant refund instruction is dispatched via Cashfree Payments to your original payment instrument.
- During the final 24 hours of an active campaign, cancellations are locked to ensure the Maker can reliably freeze production component orders and factory tooling commitments.
3. Post-Funding & Manufacturing Fulfillment
Once a campaign successfully meets its goal and closes, backer funds are disbursed to the verified Indian creator in scheduled milestone tranches (e.g. Prototype verification, Tooling & Mold cutting, Pilot batch assembly).
- Makers are contractually obligated under our Terms of Use to fulfill promised rewards and dispatch shipments according to their published timeline.
- If a Maker encounters insurmountable engineering delays or material failure, the Maker is legally required to issue an accounting update and refund all unutilized escrow capital to backers.
- MyForge Trust & Safety officers mediate any fulfillment disputes to safeguard backer capital.
4. Strict Zero Cash Refund Protocol
In strict compliance with RBI Anti-Money Laundering (AML) directives and Cashfree Payments merchant guidelines, no cash refunds, third-party transfers, or account re-routing are permitted under any circumstance. All refunds are electronically reversed strictly to the original UPI VPA, card number, or bank account from which the payment originated.
5. Refund Assistance & Escalations
If a refund has not reflected in your bank statement after 7 working days of campaign closure, please reach out with your Order ID: