Shipping & Delivery Policy
Transparent physical and electronic delivery standards for Indian hardware, software, and creative innovations on MyForge.
1. Physical Hardware Manufacturing & Pre-Sale Fulfillment
MyForge is a creative pre-sale platform where creators fund production runs rather than warehouse off-the-shelf inventory. As such:
- Manufacturing Window: Production commences immediately upon successful closure of the funding campaign and verification of the factory tooling MOQ (Minimum Order Quantity).
- Estimated Delivery Date: Every reward tier clearly states an Estimated Delivery Date (month and year) on the campaign page. This timeline accounts for procurement, CNC machining, PCB fabrication, assembly, and quality testing.
- Milestone Tracking: Creators publish bi-weekly or monthly manufacturing logs in their campaign updates. Backers can review factory photos, tool readiness, and batch inspection reports directly from their Dashboard.
2. Courier Partners & Pan-India Coverage
Once factory production is complete and rewards pass final pre-dispatch inspection:
- Coverage: Physical rewards are shipped across all 28 Indian States and 8 Union Territories covering over 19,000+ PIN codes.
- Reputed Logistics: Shipments are dispatched via established Indian surface and air express couriers (e.g. Blue Dart, Delhivery, DTDC, India Post Speed Post).
- Dispatch Notification: When your order ships, an automated SMS and email containing the AWB tracking number, courier partner name, and live tracking URL are sent to your registered contact details.
- Transit Time: Domestic surface transit typically takes 3 to 7 business days from factory dispatch to doorstep delivery depending on destination tier.
3. Digital Software, Code & API Licenses
For software tools, open-source microkernels, AI models, and web applications launched on MyForge:
- Instant Electronic Fulfillment: No physical shipping is required. Digital licenses, private GitHub/GitLab access invitations, API keys, and download links are delivered directly to your registered email address and Backer Dashboard upon milestone release.
- Zero Shipping Fee: All software and digital tier prices are strictly all-inclusive with ₹0 delivery charges.
4. Shipping Charges & Address Updates
Domestic shipping fees (if applicable) are displayed transparently on the campaign reward tier before checkout. Backers may update their delivery shipping address at any time through their Dashboard up until 7 days prior to scheduled dispatch, after which addresses are locked for label generation.
5. Transit Damage & Support Escalations
If your package arrives visibly damaged, or if tracking indicates delivery but the unit was not received:
- Notify the Maker and our platform support within 48 hours of delivery with unboxing photographs or video proof.
- The Maker is required to arrange an insured replacement unit or prompt resolution under our Maker Verification Charter.